Train passengers have been alerted to the possibility of being inadvertently overcharged for their travel until late June.

This problem has been impacting commuters using contactless payment methods on certain c2c services connecting Essex and London.

The train operator announced that automatic refunds would be issued to those who incurred an extra £3 per trip.

They anticipate resolving the issue by June 29.

The affected journeys are specifically those to or from stations located outside Zone 6, originating from either Fenchurch Street or Liverpool Street in London.

Transport for London (TfL) is collaborating with c2c to address the matter, which was initially brought to light on Wednesday.

C2c has indicated that the first batch of refund payments will be processed over the weekend.

Eleni Jordan, the commercial director, explained that a “technical issue” was responsible for the overcharging.

“We sincerely apologize for any inconvenience this has caused and are grateful for our customers’ understanding and patience,” she stated.