Transport for London (TfL) has expressed regret after passengers found themselves stranded on a malfunctioning Tube train for several hours during the evening rush, ultimately needing to walk along the tracks to reach safety.

Video captured from within the compromised Jubilee line train, which stalled between Westminster and Waterloo stations on Monday night, shows passengers exiting what witnesses described as “overheated and extremely crowded” carriages.

One traveler, Nadine A, recounted to the BBC, “For over an hour, we received no updates whatsoever, not even from the driver, due to a power outage.”

A representative from TfL stated, “Our engineers are working diligently to restore normal service on the line.”

Severe delays persisted on the Jubilee line throughout Tuesday morning, with service partially suspended at one point between London Bridge and Green Park, although trains are now operational.

Nadine A, who recorded the evacuation, explained to the BBC that it took half an hour after the train ceased moving for any announcements to be made.

She noted, “Finally, the driver communicated via the intercom, mentioning an electrical issue in another carriage. We weren’t provided with many details, but we did see an engineer passing through.”

“After around 40 minutes, there was an attempt to resume our journey towards Westminster, but the train halted again, and it was clear something was amiss.”

The driver reiterated the same message about needing to assess the situation.

“Then we were informed that the train would be reversing back to Waterloo instead of continuing forward, but during the return, it broke down once more, and all power completely cut out.”

She remarked that “the evacuation was very well organized and conducted safely,” allowing passengers to return “to the platform without any complications.”

TfL added, “We sincerely apologize to Jubilee line customers who were held on a defective train last evening and to those whose journeys were disrupted by this incident, which involved both the incident train and another faulty train.”

Additional reporting by Alex Akhurst.