Transport users in London are being encouraged to take action if they witness fellow passengers experiencing hate crimes or harassment.

Instead of turning a blind eye, individuals should approach the victim, act as if they are acquaintances, and engage them in conversation, as a way to deter aggressors, according to Transport for London (TfL).

In conjunction with the Act Like a Friend initiative, TfL has collaborated with the charity Protection Approaches to offer complimentary training sessions on how to be an “active bystander”.

TfL emphasized that passengers should only get involved if they believe it is safe to do so.

Siwan Hayward, TfL’s director of security policing enforcement, remarked: “Our latest campaign illustrates the impact of simply starting a dialogue with the individual being targeted, treating them as if they are a friend. This approach not only helps them feel less isolated but also encourages them to report the incident.”

The campaign’s video, which is inspired by real instances of harassment faced by Londoners on the transport network, is set to be shown in cinemas throughout London and on ITVX.

Kaya Comer-Schwartz, deputy mayor for policing and crime, stated: “No one in London should endure hate crime or harassment or feel uncomfortable or targeted because of who they are.

“TfL’s latest campaign empowers Londoners with the knowledge and assurance to confront hate crime, challenge intolerant behaviors, and safely dispute hateful narratives.”

This initiative also coincides with the beginning of National Hate Crime Awareness Week.