Transport for London has announced that its latest Go app update will simplify the process for users to check their incomplete journeys and request refunds.
Additionally, the app enables users to set up a contactless or Oyster account if they haven’t done so already.
This update will be gradually available to all TfL Go users in the coming weeks, after which the organization plans to discontinue its Oyster and Contactless app, originally introduced in September 2017.
The TfL Go app, which boasts around one million active users each month, also offers options for topping up pay-as-you-go credit and purchasing adult season tickets for Oyster cards.
Currently, over 700 stations throughout London and the South East accept contactless pay-as-you-go payments. On February 2, an additional 47 stations will begin to accept contactless payments, extending its availability to areas like Shoeburyness, Sevenoaks, St Albans Abbey, and Bletchley.
Amir Dawoodbhai, a member of TfL’s Youth Panel Executive Committee, remarked that Londoners have experienced “a quantum shift” in their travel planning and payment methods, navigating “expansive and complex networks.”
He further noted, “With payment integration, the updated TfL Go app will surely serve as an essential resource as digitization in transportation continues to rise across the country.”
Introduced in 2020, TfL Go offers users real-time arrival information and updates for those using Tube, bus, and rail services. It also recommends alternate routes, along with walking and cycling alternatives, and identifies station facilities, including the locations of restrooms.
